ups4d is committed to protecting the privacy of every Member who uses our platform. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you hold over your information. By registering an account or continuing to use ups4d, you acknowledge that you have read and accepted the practices described in this policy.
Throughout this Privacy Policy, the following terms carry the meanings assigned to them below:
ups4d operates as the Data Controller responsible for the Personal Data collected through the Platform. As Data Controller, ups4d determines the purposes for which and the means by which your Personal Data is processed, and bears responsibility for ensuring that such processing is conducted lawfully, fairly, and transparently in accordance with this Privacy Policy.
ups4d is an internationally licensed and regulated online betting platform. All enquiries relating to this Privacy Policy and the exercise of your data rights should be directed to our support team using the contact details provided in Clause 16.
ups4d collects the following categories of Personal Data from Members and visitors to the Platform:
When you register an account on ups4d, we collect the information you provide during the sign-up process, including:
To comply with our anti-money-laundering obligations and to protect the integrity of the Platform, ups4d collects identity verification documents from Members who request withdrawals or who trigger enhanced due-diligence thresholds. This may include:
We record all financial activity conducted through your ups4d account, including:
When you access the Platform, our servers and analytics tools automatically collect certain technical data, including:
When you contact our customer support team or interact with us through any written channel, we retain records of those communications, including the content of your messages, the date and time of contact, and any resolution actions taken. This applies to live chat transcripts, email correspondence, and any support tickets raised through the Platform.
If you voluntarily set deposit limits, loss limits, session time limits, cool-off periods, or self-exclusion requests through your Account dashboard, ups4d records these preferences as part of your account profile. This data is treated with the highest level of sensitivity and is never used for marketing purposes.
ups4d collects Personal Data through several distinct channels:
ups4d processes your Personal Data on the following legal bases:
| Purpose of Processing | Legal Basis |
|---|---|
| Account registration and management | Performance of a contract — necessary to provide the Platform services you have requested. |
| Processing deposits and withdrawals | Performance of a contract — necessary to execute the financial transactions you initiate. |
| KYC identity verification | Legal obligation — required to comply with our anti-money-laundering and age-verification obligations. |
| Fraud detection and platform security | Legitimate interests — protecting the integrity of the Platform and all Members against fraudulent activity. |
| Customer support communications | Performance of a contract and legitimate interests — resolving account issues and improving service quality. |
| Responsible gaming tools | Legal obligation and Member consent — administering limits and exclusions you have requested. |
| Promotional communications and bonus offers | Consent — we send marketing communications only where you have opted in. You may withdraw consent at any time. |
| Platform analytics and improvement | Legitimate interests — understanding how Members use the Platform to improve performance and user experience. |
ups4d uses the Personal Data we collect for the following purposes:
We use your registration and account data to create and maintain your ups4d account, authenticate your identity at login, process deposits and withdrawals in Indonesian Rupiah (IDR / Rp), and administer the bonuses and promotions available to your account tier.
ups4d is required to verify the age and identity of all Members who request withdrawals. We use the KYC documents you provide to confirm that you are at least 21 years of age and that you are who you claim to be. We may also be required to retain transaction records and share certain data with authorities in response to valid legal requests.
We analyse usage patterns, IP addresses, device fingerprints, and transaction data to detect and prevent fraudulent activity, including the creation of duplicate accounts, unauthorised access attempts, bonus abuse, and money laundering. Accounts flagged as high-risk may be subject to additional verification before withdrawals are processed.
We use your account data, transaction history, and communications data to respond to your support enquiries, investigate complaints, and resolve disputes. Our 24/7 support team — which includes Indonesian-speaking agents — may access your account information solely to assist you with your query.
ups4d uses your gaming activity data and the responsible gaming preferences you have set to enforce deposit limits, session time restrictions, cool-off periods, and self-exclusion. Where our internal monitoring identifies patterns consistent with problem gambling, we may proactively contact you to offer information about our responsible gaming tools.
Where you have opted in to receive marketing communications, ups4d may use your contact details and general gaming preferences to send you information about relevant promotions, seasonal offers (such as bonuses during Ramadhan, Idul Fitri, or Indonesian Independence Day), and new features. You may withdraw your consent to receive marketing communications at any time by contacting our support team.
We use aggregated and anonymised technical and usage data to understand how Members navigate the Platform, identify performance bottlenecks, and improve the overall user experience — particularly for Indonesian Members accessing ups4d on mobile devices across Jakarta, Surabaya, Bandung, Bali, and other cities across the archipelago.
ups4d does not sell, rent, or trade your Personal Data to any third party for their own marketing purposes. We share your data only in the specific circumstances described below:
To execute deposits and withdrawals, ups4d shares the minimum necessary transaction data with our payment processing partners, which include Indonesian local bank transfer networks and e-wallet operators (OVO, DANA, GoPay, ShopeePay, LinkAja). These providers process your data solely to complete the transaction and are bound by their own data protection obligations.
Where ups4d engages a third-party identity verification service to process your KYC documents, we share your submitted documents and personal details with that provider solely for the purpose of verification. The provider returns a verification result to ups4d and retains your data only as long as required by its own legal obligations.
When you launch a game supplied by a third-party studio — such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Pocket Games Soft — an anonymised session token is shared with that provider to load the game and record the outcome. These providers do not receive your name, email address, or payment details.
ups4d may disclose your Personal Data to law enforcement agencies, regulatory bodies, or courts where we are legally compelled to do so by a valid court order, regulatory direction, or applicable law. We will notify you of any such disclosure where we are legally permitted to do so.
In the event that ups4d undergoes a merger, acquisition, restructuring, or sale of all or a substantial part of its assets, Member data may be transferred to the successor entity as part of that transaction. We will provide advance notice of any such transfer and ensure that the receiving entity is bound by data protection obligations at least as stringent as those set out in this Privacy Policy.
ups4d retains your Personal Data for as long as is necessary to fulfil the purposes described in this Privacy Policy, and thereafter for as long as is required by applicable legal, regulatory, or contractual obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period |
|---|---|
| Account & registration data | Duration of active membership, plus 5 years after account closure. |
| KYC identity documents | Duration of active membership, plus 5 years after account closure, or longer if required by applicable AML regulations. |
| Transaction & betting records | 7 years from the date of each transaction, in accordance with standard financial record-keeping requirements. |
| Customer support communications | 3 years from the date of the most recent communication in each case. |
| Technical & usage logs | 13 months on a rolling basis, then anonymised for aggregate analytics. |
| Marketing consent records | Until consent is withdrawn, plus 3 years thereafter for record-keeping purposes. |
| Self-exclusion & responsible gaming records | Duration of the exclusion period, plus 7 years after expiry. |
Once a retention period expires, ups4d will securely delete or irreversibly anonymise the relevant data. Where deletion is not technically feasible (for example, data stored in encrypted backup archives), the data will be isolated from active processing and deleted at the next scheduled backup rotation.
ups4d applies a layered security architecture to protect your Personal Data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:
In the event of a Personal Data breach that is likely to result in a high risk to your rights and freedoms, ups4d will notify affected Members without undue delay and will take all appropriate remediation steps.
ups4d uses first-party cookies and similar browser storage technologies to operate the Platform effectively. We do not use third-party advertising cookies or cross-site tracking technologies. The cookies we use fall into the following categories:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your login session, store your authentication token, and remember your language and currency preferences. The Platform cannot function without these cookies. | Session / up to 30 days |
| Functional | Remember your UI preferences (e.g., last game category visited, preferred deposit method) to personalise your experience on return visits. | Up to 12 months |
| Analytics | Collect anonymised data about how Members navigate the Platform (pages visited, session duration, feature clicks) to help us identify and fix usability issues. No personally identifiable information is stored in these cookies. | Up to 13 months |
| Security | Detect and prevent fraudulent login attempts, session hijacking, and cross-site request forgery (CSRF) attacks. | Session |
You may manage or disable cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from logging in and using core Platform features. Disabling functional or analytics cookies will not prevent you from using the Platform but may reduce the quality of your personalised experience.
As a Member of the ups4d Platform, you hold the following rights in respect of your Personal Data. To exercise any of these rights, please contact our support team using the details in Clause 16. We will respond to all verified requests within 30 days.
The ups4d Platform is strictly for adults aged 21 and over. We do not knowingly collect Personal Data from individuals under the age of 21. If we become aware that a Member has provided false information to circumvent our age verification controls and is in fact under 21, we will immediately close the account, void any transactions conducted, and securely delete all Personal Data associated with that account in accordance with applicable law.
The ups4d Platform may reference or display content from third-party game providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft) and payment method providers (such as BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, and LinkAja). When you interact with these providers' services — for example, when launching a live casino game or initiating a bank transfer — you are subject to those providers' own privacy policies and data practices.
ups4d is not responsible for the privacy practices of third-party service providers, and their data handling is beyond our control. We encourage you to review the privacy policy of any third-party service you use in connection with your ups4d account.
ups4d operates as an internationally licensed platform, and certain aspects of our infrastructure, including server hosting and KYC verification services, may involve the transfer of Personal Data to countries outside Indonesia. Where such transfers occur, ups4d ensures that appropriate safeguards are in place to protect your data to a standard at least equivalent to the protections described in this Privacy Policy. These safeguards may include contractual clauses with data processors, data processing agreements with sub-processors, and the use of providers operating under recognised international data protection frameworks.
By using the Platform and accepting this Privacy Policy, you acknowledge that your Personal Data may be transferred, stored, and processed in countries other than your country of residence. ups4d will always ensure that such transfers are conducted lawfully and with appropriate protective measures in place.
ups4d reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When material changes are made, we will notify active Members by email or via an in-platform notification at least seven (7) days before the revised policy takes effect. The "Last Updated" date displayed at the top of this page will be revised accordingly.
Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree to the revised policy, you must stop using the Platform and request account closure before the revision takes effect. Historical versions of this Privacy Policy are available upon request from our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way ups4d handles your Personal Data, please contact our support team. We are committed to resolving all privacy enquiries promptly and transparently.
For requests to exercise your data rights (access, rectification, erasure, portability, objection), please include your registered account username and a brief description of your request when contacting us. We may ask you to verify your identity before processing your request to ensure your data is protected.
Every byte of data exchanged between your device and the ups4d platform is protected by 256-bit SSL/TLS encryption — the same standard used by international banks. Your personal details, payment information, and account credentials are shielded at all times.
ups4d does not sell, rent, or broker your Personal Data to advertising networks, data brokers, or any other third party for commercial gain. Your information is used solely to operate your account, process transactions, and improve the Platform experience.
Identity documents submitted for KYC verification are processed securely by accredited verification partners. Document data is stored in encrypted form and accessed only by authorised personnel on a strict need-to-know basis — never shared beyond what is legally required.
You have the right to access, correct, export, or request deletion of your Personal Data at any time. Submit a request to our support team and we will respond within 30 days. Your data belongs to you — we simply hold it in trust while you are a Member of ups4d.
When you deposit or withdraw via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, or LinkAja, ups4d uses secure payment tokenisation. We never store your full bank account number or e-wallet credentials — only anonymised references needed to reconcile your transaction.
Our around-the-clock support team — including Indonesian-speaking agents — is available to assist with any privacy concern, data rights request, or account security issue. Reach us at support@ups4d.bet or via the in-platform live chat for a fast, personal response.
ups4d combines bank-grade security with a world-class betting experience. Explore sports betting, live casino, slots, and more — all backed by a platform that keeps your personal data safe.
By using the ups4d platform you confirm that you are 21 or older and agree to our Terms & Conditions and Privacy Policy.